Q1Are you a manufacturer or trading company?
We are a professional manufacturer established in 1998 with more than 200 workers, equipped with complete production lines for storage solutions.
Q2What is your typical delivery time?
For standard size models with material in stock (under 500 pcs), delivery is within 3-7 days. For customized models, production usually takes 7-15 days depending on the volume.
Q3Can you manufacture storage racks with OEM and ODM designs?
Yes, we provide full OEM and ODM services. We have extensive engineering experience in customizing storage racks and pallet systems to match individual warehouse layouts.
Q4What should we do if we encounter problems during installation?
We supply detailed installation instructions for every racking system. Remote guidance via phone, video, or FaceTime is available from our engineers. For larger mezzanine or structural projects, technical supervisors can be assigned.
Q5What is the warranty period for your products?
We offer a warranty ranging from 3 to 5 years depending on the specific product specifications and operational conditions.
Q6What are the standard payment terms and trade conditions?
Standard payment terms require a 40% deposit with the balance cleared via T/T prior to delivery. Accepted trade terms are generally EXW or FOB (Nansha/Huangpu ports in Guangzhou).